Privacy Policy

1. Introduction

Welcome to Hajjji.com. We highly value the privacy and protection of our pilgrims’ personal information, booking details, and payment data. This Privacy Policy explains how we collect, use, and secure your information when you make bookings for our Umrah Group Packages (Regular, Family, Premium) and use our website or related services.

2. Information We Collect

To complete your booking process, we may collect the following information:
  • Full Name (as per Passport)
  • National ID or Passport Number
  • Date of Birth
  • Phone Number and Email Address
  • Emergency Contact Information
  • Payment Details (via SSLCommerz, bKash, Nagad, Visa, Mastercard)

 

3. Purpose of Information Usage

We use your personal data for the following purposes:
  • To register Umrah packages and issue tickets
  • To arrange hotel and transportation bookings
  • To process visa applications and manage group documentation
  • To provide customer support and travel guidance during the journey
  • To improve our overall services through analytics and performance reporting

 

4. Data Security

  • All your information is protected through SSL Encryption.
  • Payment data is processed via PCI-DSS Compliant Gateways (SSLCommerz, Visa, Mastercard).
  • We never store your payment information on our servers.

 

5. Data Sharing

  • Your data is shared only with authorized service partners required for Umrah operations, such as Airlines, Hotels, Transport Providers, and Visa Authorities.
  • We never share or sell your information to third parties for marketing or promotional purposes.

 

6. Data Retention

  • We retain booking-related information for a maximum of 3 years.
  • After this period, or upon legal/regulatory requirement, your data will be securely deleted from our system.

 

7. Cookies and Tracking

Our website may use cookies to enhance user experience, analyze traffic, and display personalized content based on your preferences. You can manage or disable cookies through your browser settings, though this may affect certain site functions.

8. User Rights

You have the right to request the following actions at any time:
  • Access or update your personal information
  • Request deletion of your data (unless required for legal or booking purposes)
  • Unsubscribe from promotional emails or SMS notifications

 

9. Payment and Refund Data

  • Once a booking is confirmed, all related information is securely stored in our system.
  • Refunds or cancellations will be processed according to our official Return & Refund Policy.

 

10. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

📞 Hotline / WhatsApp: +880XXXXXXXXX
📧 Email: support@hajjji-fd04b9.ingress-haven.ewp.live
🏢 Office Address: Dhaka, Bangladesh